I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She stated that I was not in the system and that they were fully booked. When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. One more lie! I am not sure whether the misinformation about free parking was due to untainted staff, or their staff was trained to give misinformation about free parking…… Then, they told IHG’s service team that they offered us another 10% discount on the parking but we refused it. Another lie! No one ever reached out to us to discuss the issue when we stayed in the hotel and 7 days after. When the team investigated the issue, the hotel told them they have talked to us and the issue was resolved. They even lied to their corporate’s customer service team. He was also told free parking at the hotel. Ridiculous!! When we complained at the front desk, another gentlemen was also there complaining for the exact same issue. So, the first people tried to charge us for an even higher price for parking. However, another staff told us parking was $10/day for guests stayed in the hotel. After we complained they gave us misinformation, he gave us a discount of $10/day. They first told us the parking price was $20/day. They ADMITTED that we were given misinformation because their staff lack training and it was THEIR FAULT! But they insisted that we need to pay for their fault because it the room was not refundable. However, this was not what we told when we called the front desk. They claimed the free parking was only available for higher price package, not for booking from 3rd party vendor. However, when we checked in, we were told the parking was $20 per day. We called the front desk before we booked the room (we have evidence to prove that) and confirmed that the parking is free for 7 days if we stay at the hotel for at least 1 night either before or after our trip even if we booked from the 3rd party. The hotel tricks you in and asks $20/day for parking that they told you free. The Cosmopolitan of Las Vegas, Autograph Collection.Hilton Tulum Riviera Maya All-Inclusive Resort.Secrets Puerto Los Cabos Golf & Spa Resort.Hotels near South Mountain Community College.Hotels near University of Advancing Technology.Hotels near ITT Technical Institute - Tempe Campus.Hotels near Southwest College of Naturopathic Medicine.Hotels near Southwest Institute of Healing Arts.Hotels near Sessions College for Professional Design.Hotels near Rio Salado College Tempe, AZ.Hotels near Maricopa Community Colleges.Hotels near Escape Campervans (Phoenix).Hotels near Sky Harbor Centurion Lounge.Holiday Inn & Suites Phoenix Airport Gym.
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